Thanks for getting in touch!

We appreciate you contacting us. Please allow up to 72 business hours for a response. Here are some Common Questions until we do reply:

Shipping Status update: if you are asking when your planner ships because selected a quick shipping time, we have a maximum 5 business day processing timeframe (as notated on all our website banners and T&C) and 7 business days in peak planner season - your shipping method begins AFTER we process (pack) your order. In most cases, it's quicker.

Missing Package: If you have a missing package, we have a 3 day from "delivered" waiting period before we can step in and file an insurance claim due to common resolutions where packages are located after a few days with the carrier. With thousands of packages shipped, we have had less than a handful lost in the mail or stolen, this is a rare occurrence, and we hope it doesn't happen to any of our customers. If it does, please ensure to reach out after the 3-calendar day wait and we will do everything to help! *New, we are now able to file the claim for you.

Cancel an order: If we have not delivered on our shipping timeframe, I am happy to do this for any customer.

Download missing: After a digital download order has been purchased, you can download it on your order confirmation page and on your confirmation email as well.

Damaged item? If you are requesting a replacement or help for a damaged product, please send pictures of your damaged item(s), along with all 4 sides of the box that was delivered to reflect the damage for your claim.

Coil issue/binding problem? Try these videos

https://youtu.be/LiSvPkpqv2o

https://www.instagram.com/reel/CkO3NJ5pQW-/?utm_source=ig_web_copy_link

Talk soon, THE PAPERS TEAM

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